Most Asked Questions
Q: I need to change my email address/username.
You now can update your email address via SMS (text message). If you provided a cell phone number during your
MyAHEC account creation, go to
and follow the instructions.
If you didn't provide a cell phone number during account creation, click here to get help.
Q: I can't remember my password.
Click on the 'MY TOOLS' link above. You will be sent to the login page. In the login box (under the submit
button) you'll find a link that reads 'Forgot Password?'. Click on this link and enter the email you used to
create your MyAHEC account and the system will reset your password and email it to you.
Copy the password on the email and paste it into MyAHEC to gain access to the system. MAKE SURE there's no spaces neither before nor after the password copied from the email since it will cause an invalid password error.
If later on you decide to change this password, you can click on the 'MY ACCOUNT' tab and then on the 'Update Password' link on the left navigation.
Q: How do I print my certificate?
NC AHEC’s continuing education programs are coordinated independently out of our nine regional offices around the state. In order to request your certificate, you will need to contact the regional office that hosted your CE event. Contact information for our regional offices can be found by clicking on the 'LINKS' tab above.
Q: Missing CE record?
For CE programs missing from your online CE Record, please contact the NC AHEC regional office(s) that hosted those programs and ask them to update the AHEC CE database accordingly. Contact information for our regional offices can be found by clicking on the 'LINKS' tab above.